[6050] Service Level Manager

Start date: Negotiable
Clearance: NATO Secret or equivalent
Location: Oeiras, Portugal

Requirements:
• 3 years working experience in a Service Management environment.
• Working knowledge of Service Level Management with experience of executing corporate wide SLM process.
• Establishes and maintains effective working relationships with stakeholders at all organizational levels; builds and leverages a broad network of contacts; communicates in a professional and approachable manner.
• Maintains a strong customer focus; consistently meets agreed service levels and performance targets; ensures high standards of quality and productivity through structured and methodical work practices.
• Demonstrates flexibility in dynamic environments; adapts to evolving requirements and priorities; remains effective under uncertainty; adjusts interpersonal approach to different stakeholders.
• Demonstrates practical experience in defining, negotiating, monitoring, and reporting on Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).